Our website uses cookies to distinguish you from other users of our website. This helps us to create the most secure and effective website possible for you.

What are cookies?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit or for repeat visits.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Types of cookies that we use

We use the following types of cookies:

  • Strictly necessary cookies that are required for the operation of our website.
  • Analytical cookies which allow us to recognise and count the number of visitors to our website.
  • Functionality cookies are used to recognise you when you use and return to our website.
  • Targeting cookies record your visit to our website, the individual pages that you visit and the links you follow.

How cookies make our website safer and easier to use

We use cookies to secure some of the online services on this site, as well as to track visitors to help monitor and improve our internet service. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. 

  • Cookies safeguard your privacy when browsing the site. They allow you to use functions such as downloading/uploading data and our secure online claims services.  If you leave a secure session window open when logged in to our claims portal, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session.
  • Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.
  • They help us work out what users like and don't like and how we can improve things for you.

Third party websites

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for their privacy practices.

How you can manage your cookies

The browsers of most computers, Smartphone and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won't be able to log on to our claims portal.

More information about how to disable cookies, visit allaboutcookies.org.