At AXA we are determined to provide you with the best possible claims service. Our people are here to offer you guidance and support. Our aim is to deliver a fast and simple claims experience with the minimum of effort on your part.

To discover all the different ways to manage your claim, go to your country site and talk to us today.

Policyholder Services

Our award-winning online claims tool puts you in control. We have brought what’s brilliant about our people into a digital experience, giving you more choice while keeping all the benefits of our high quality service.

First, register your claim online. There’s lots of online help available if and when you need it. When you submit your claim we write it directly to our claims system and send you back a unique claim number. We then invite you to scan or photograph supporting documents and upload them to your claim. If you know how to upload a photograph to Facebook, you’ll find our system just as easy. And now you are free to track the progress of your claim online. Web Claims puts the power of the claims process into your hands.

We also recognise that not everyone wants to manage their claim online. If you prefer to work with paper we are happy to provide you with a simple claim form. And if you prefer to talk to one of our claims advisers we are happy to do that too.

To discover all the different ways to manage your claim, go to your country site and talk to us today.