This website is owned, operated and maintained by Financial Insurance Group Services Limited. Protecting your privacy is very important to us. We value your trust and have designed this Privacy Policy to help you understand how we collect, protect, and use your Personal Information. By ‘Personal Information’ we mean information that identifies and relates to you or others.

If you use the online claims portal, the company who underwrites your insurance policy will be the data controller of any Personal Information you submit. Any such company will treat your Personal Information in accordance with the terms of this Privacy Policy. The underwriter is detailed in your policy terms and conditions. Alternatively, you can contact us at clp.info@partners.axa or by calling 020 8380 3000.  Financial Insurance Group Services Limited is a group company of the underwriter.

How we collect your Personal Information

Visiting our website

As a visitor to our website, you will have access to certain features without revealing any Personal Information.  

In this case, our web servers collect the name of the domain you used to access the internet, such as "aol.com" or "yahoo.com," and the website you came from and visit next.

We may select outside companies who provide services on our behalf and use this information to measure the number of visits, average time spent, page views, and other statistics about visitors to our website, in general. We may also use this data to monitor site performance and to make the site easier and more convenient to use.

We may aggregate statistics that we gather about our customers, sales, traffic patterns, and services, and provide these statistics to third parties. When we provide these statistics to third parties, however, they will not include any Personal Information that identifies you.

Registered Users

We may require you to become a registered user in order to gain access to and use other features such as the online claims portal. Once you become a registered member, we may collect Personal Information when you use our website.

Using our claims portal

If you use the online claims portal we may need to collect Personal Information from you in order to process your claim.

Cookies

Cookies are small pieces of data stored by your internet browser on your computer's hard drive. We use cookies to ensure that you can benefit from and use the online claims portal systems if so requested by you. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies, you may limit the functionality we can provide to you when you visit our website.

We may also collect Personal Information by other means (such as from your application and claim forms, telephone calls, emails and from third parties such as witnesses and medical professionals).

Types of Personal Information that we collect

Depending on your relationship with us, Personal Information that we collect may include:

  • General identification and contact information such as your name, address and other contact details and date of birth.
  • Medical information such as your current health status, the details of any injuries or disabilities and medical history.
  • Financial information such as your bank account details and credit history.
  • Other sensitive Personal Information such as your religious beliefs and any criminal convictions.
  • Your marketing preferences as you advise us.
  • Information enabling us to provide you with products and services such as any other insurance you may hold.

How we use your Personal Information

We use your Personal Information to:

  • Process your insurance application.
  • Process any claims you may make.
  • Send you information regarding your policy.
  • Provide improved quality, training and security.
  • Carry out market research.
  • Provide marketing information to you (including information about products and services offered by selected third parties) in accordance with your marketing preferences.
  • Comply with applicable laws and regulatory obligations.
  • Establish and defend legal rights.
  • Prevent, detect and investigate crime, including fraud.

 We will not share your Personal Information with any outside company for any purpose other than those described above. For example, we will not sell Personal Information to outside companies that may wish to market their products and services to you.

Sharing your Personal Information

We may disclose Personal Information we collect to other organisations as detailed below. The organisations to whom we disclose Personal Information are obligated to use such information only for the purposes stated. Disclosures may be made to the following third parties:

  • The company who underwrites your insurance policy
  • Service Providers: We may disclose certain information to our external service providers (such as legal advisers, fraud investigators, independent medical advisers, the police and various Government agencies) and distributors of our products. In all cases, we will require service providers to whom we provide Personal Information to comply with our Privacy Policy and to use the information solely for the purposes for which we have retained them. Disclosure of Personal Information to these service providers is done to help us better serve you.
  • Group Companies: We may share your Personal Information with the underwriter’s group companies for the purposes set out in this Privacy Policy.
  • Other insurers, regulators and industry/public bodies.

From time to time we may also share Personal Information with other third parties where it is necessary for the purposes set out in this Privacy Policy.  This may involve the transfer of such information to other countries (including those outside of the EEA) which have limited or no data protection laws.

Security of collected information

We maintain strict physical, electronic, and administrative safeguards in accordance with applicable standards to protect your Personal Information from unauthorised or inappropriate access. We restrict access to Personal Information to employees and service providers who need to know the information for legitimate business purposes to assist in responding to your inquiry, request or claim. Employees who violate our Privacy Policy are subject to disciplinary action.

We use encryption and authentication tools to protect information we gather on our website. E-mail communications outside of our website, however, may not be protected. If you are sending us an e-mail communication that includes highly confidential information, such as a credit card number, you may want to call us or send it by registered post.

Retention of Personal Information

We will only retain Personal Information for as long as reasonably necessary, unless we are required or permitted by law to retain that Personal Information for a longer period of time.

Your marketing preferences

We sometimes use or share your Personal Information in ways that will improve or expand upon the services we provide to you. You can choose to opt-out of this at any time by contacting us at clp.info@partners.axa or by calling 020 8380 3000.

We also provide you with regular opportunities to opt-out.

  • Emails: If you no longer want to receive marketing emails, you may opt-out by clicking on the unsubscribe link provided in each email or by contacting us as set out above.
  • Text messages/telephone communications/postal mail: You may opt-out by contacting us as set out above.

Please note that if you opt-out, we will not be able to remove your Personal Information from the records of third parties with whom it has already been shared. Even if you opt-out of marketing communications, we will still provide you with important administrative communications.

By actively accepting the terms of this Privacy Policy by ticking the acceptance box on our website you agree to the sharing of personal data or aggregated statistical information as described above.

International transfers of Personal Information

Due to the global nature of our business, we may need to transfer Personal Information to our group companies or third parties located in other countries for the purposes set out in this Privacy Policy.  

Third party websites

We are not responsible for the content, security or information collection practices of any third party websites, including those that you link to from our website. You should carefully review the privacy policies of each web site you visit to understand how they collect, use, and disclose information.

Access to Collected Information

You may review, delete, cancel or update the information that you provide to us through this website or obtain a copy of such information by contacting us as described below.

Contacting Us

If you have any questions about this Privacy Policy, please use the Contact Us page. We welcome your questions and suggestions about our Privacy Policy.

Changes to this Policy

Please check this Privacy Policy periodically to inform yourself of any changes. Although we reserve the right to modify or supplement this Privacy Policy, we will provide notice to you on this website of any major changes for at least 30 days following the change.

The practices and policies contained in this Privacy Policy replace all previous notices or statements with respect to the same subject.

 

Last updated: 01.06.2016