We run everywhere on a single global IT platform, meaning rapid & secure deployment of process & products wherever you do business.
We have optimised our global operational processes on a single IT operating platform, TIA. This is a modern, reliable, scalable and flexible platform that allows us to tailor insurance services and to deploy them rapidly to wherever you do business.
TIA services include premiums management, policy administration, claims management, customer feedback management, operational controls, management information (MI) and customer experience optimisation. All of this is supported by a team of experts who manage:
Millions of live policies
Millions of policy transactions per month
Thousands of different products and versions
Hundreds of client interfaces.
We recognise that not every process is standard for every client in every situation, and we are happy & flexible to tailor services to suit your own specific requirements.
Our single global IT operating platform enables us to provide a flexible, tailored service and helps us achieve:
Speed to market with new products
Flexible and customisable EDI (electronic data interchange)
A wide variety of product types and configurations
A wide range of commission structures
Extensive management information (MI)
A single view of all customer activity
Multi-language and multi-currency
An integrated accounting system
Reduced IT setup costs
Rapid service enhancements
Integration with digital platforms such as Web Claims
APIs to enable a digital integration between your systems and TIA.
We’re committed to protecting the security and the integrity of both you and your customers. We follow a strict and comprehensive risk management framework which offers multiple layers of protection across a range of physical, network, application and database controls.
This covers security organisation, structure and policies, as well as best practices, administration and resource management.
Each of our internal controls is aligned to industry standard governance frameworks and is tested regularly by both internal and external auditors to ensure world-class standards that go beyond compliance.
Key features include:
A dedicated Information Security Officer
Formal Information Security Policy, Security Procedures and Guidelines documents, governed by our Security Council and Executive Management
Well defined and documented process governing Internet & e-Mail usage, remote access, prohibited file types, privacy laws & regulations, request approvals, IDs, passwords and password strength rules
“Integrity First”, our Financial code of ethics & security policy which is reviewed and acknowledged by our people – along with a Security Awareness course – every year
Global Security Council, a weekly forum which governs Information Security policies, procedures, initiatives and projects
Information Security Awareness program.