Customer Service message regarding COVID-19

The measures taken by our Government to help prevent the spread of COVID-19 may impact your ability to contact us. Our team is working hard to maintain normal customer service. However we expect there may be some delay in us receiving your claim documentation by post or that our agent may be more difficult to reach by phone. That is why we encourage you to use our online services. These include:

  • Registering your Claim Online

  • Tracking the status of any existing claims

  • Uploading your supporting documentation

You can also contact us via email and telephone


Email : 
Telephone : 1850 812 225

United Kingdom

Email us at:
Telephone : 0800 055 6548
Fax :  0870 4004717

Our opening hours are 09:00 – 17:00.

We will continue to provide updates on this page as the situation develops.


Are you a policyholder?

At AXA we are determined to provide you with the best possible claims service. Our people are here to offer you guidance and support. Our aim is to deliver a fast and simple claims experience with the minimum of effort on your part.

Claim Online