It’s at the heart of everything we do, with special focus on customer experience, claims management, decision accuracy and SLA delivery.
We work hard to evolve the customer journey to make it as simple as possible across every touch point. Our dedicated Customer Experience team is focused on bringing the ‘Voice of the Customer’ into AXA.
This is all made possible by our people, our customer centric approach and our single IT platform. We pride ourselves on being there for your customers when they need us. We work hard to evolve the customer journey to make it as simple as possible across every touch point.
Our people offer the right guidance and support which results in a faster, simpler and easier claims experience for your customers, with a key emphasis on:
Guidance and support at every stage
All of this combines to protect your customers and protect your brand.
We offer specialist support locally where it matters, with centralised support and coordination from our world class International Service Centres in Mexico, Finland and Ireland.
Our customers and our data shape our strategy for improvement. We continuously measure and analyse our performance to find ways to enhance our service.