AXA Partners reveals the 2nd episode of its “Real Life Stories” video series

AXA Partners reveals the 2nd episode of its “Real Life Stories” video series enhancing real customers' testimonials

AXA Partners, a global player in assistance service, travel insurance and credit & lifestyle protection reveals today the second episode of its series called “Real Life Stories”, showcasing authentic customers testimonies. This episode is the reconstitution of the real story of Baby Ian, who was repatriated from the US to his home in the UK after being prematurely born while his parents were travelling in the United States.

In this series, launched last November 2023, AXA Partners is reconstructing for the very first-time true events with the direct testimony of its customers, after their consent. The series is putting the assistance agents in the spotlight with their care and assistance mission and shows how - while listening and nurturing the relationships with the customers in vulnerable moments - they efficiently manage remotely a global network of professionals and providers to help and protect customers anytime, anywhere.

While the first episode was featuring real protagonists whom AXA Partners assisted during a car break down, in Spain, this second episode, also directed by David le Glanic and produced by the Elephant agency, demonstrates again the collaboration between operation teams - the assistance agents and our global network of professionals here in the US and UK. It immerses us in the parents’ journey and pays tribute to the dedication of the assistance agents who took care of the family’s safety, coordinating a complex medical set-up and dealing with arduous administrative formalities.

Every day, AXA Partners’ assistance agents across the globe handle 80 000 customers’ calls: from simple cases, such as assisting them with the replacement of a flat tire, to more complex and emergency situations, be it at home or while traveling.

Starting today this second episode is displayed on the company digital platforms. Watch the full story through this link (Youtube).

It was amazing to have the team from AXA Partners taking care of everything while we, parents, were focusing on our baby Ian. We'd be on the phone every few days with the assistance agents. The events could have been a disaster, but in the end it went well because a lot was taken care of by AXA Partners.
The teams arranged everything, including the final flight back home. So, without the agents from AXA Partners, Ian would have been in danger. Today our son is happy and healthy thanks to the AXA Partners agents.

declare Ian's parents

Marie-Louise Elhabre, AXA Partners' CEO

Our customers safety and well-being are our top priorities. In 2023, more than 8 million assistance cases were supported by our experts. I am proud to lead the teams who action our AXA purpose "At for human progress by protecting what matters".

Alastair Crossley

Global Head of Travel Solutions at AXA Partners

Pioneer in the field of travel assistance for 70 years we have been constantly creating bespoke solutions and innovations to match the diversity and new ways of travelling. I am proud of the dedication of our assistance agents and the strong network of 30000 medical providers worldwide all involved helping travellers 24/7, sometimes in the most complex situations.

New episodes will be produced and will continue to reflect our mission: “AXA Partners acts for human progress, combining passion with advanced expertise to protect what matters when it matters”.

1st episode and interview of the customers here. 2nd episode and interview of the customers here.
The campaign videos are available with English, French and Spanish subtitles. Pictures of the campaign are available upon request.